Do you face problems while installing apple softwares like Safari, iTunes, Quicktime on Windows Operating System? While installing these programs does the apple installer yells out “The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.”?

This error is caused due to Windows Installer is not able process the Visual Basic script embedded inside apple installation package. Apple blame Microsoft for this error. Following the below procedure activated the VB script. Following are the procedure to solve this problem in some popular versions of Windows.

Windows XP

You may resolve this issue by installing the latest VBScript engine from Microsoft.

If the VBScript is installed, it might not be registered within Windows XP. To re-enable the VBScript engine, follow these steps:

1. On the Start menu, click Run.
2. In the “Open” field, enter the following command and click OK.
   regsvr32 vbscript.dll
3. A message should appear stating that the “DllRegisterServer in C:\WINDOWS\system32\vbscript.dll succeeded.”
4. Click OK and try installing iTunes or QuickTime again.

Note that the user needs to be logged in as the administrator or is a user with admin privileges for the step above.

Windows Vista

1. On the Start menu, click All Programs.
2. Click Accessories.
3. Right-click Command Prompt and choose Run as administrator from the shortcut menu.
4. When the User Account Control dialog appears, click Continue.
5. At the command prompt type the following:
   regsvr32 vbscript.dll
6. Press Enter on your keyboard.
7. A message should appear stating “DllRegisterServer in vbscript.dll succeeded.”
8. Click OK and try installing iTunes or QuickTime again.

The above tutorial was taken from Apple Inc. support center.

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